FAQ
What is the weather cancellation policy?
If the must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Tenerife.
Are my credit card details safe?
Your info’s safe with Cool Tenerife. We take data protection very seriously and have a 100% secure checkout for all transactions.
- We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
- Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
- Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.
Where is the meeting point?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Miami Everglades Airboat Tour will be included in your final confirmation email from Cool Destinations. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!
I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.
Ok, found it! What do I need to show at check-in?
Cool Tenerife activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.
Are gratuities (tip) included in the price?
No. On Cool Tenerife tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.
Tours
Learn about Cool Tenerife, read testimonials from travelers like you, and check out our most popular activities.
View ToursViews & Drinks Tour by Tuk Tuk in Costa Adeje
US$25.16
Small-Group Half-Day Tour of Teide National Park with Pickup
US$53.07
Private Catamaran Charter with Transfer, Buffet and Snorkeling
US$1,639.15
Romantic night ocean cruise for 2
US$271.22
Teide Sunset Quad trip
US$165.09
Whale Watching Catamaran in Costa Adeje (Including drinks & Sandwich)
US$53.07
3-Hour Teide Sunset Quad Trip in Tenerife
US$165.09
The Worlds Largest RIB luxury 3hrs including lunch and drinks
US$76.66
Private Yacht Excursion from Puerto Colon 3 hours
US$530.66
Tenerife 3-Hour Luxury Sailboat Tour with Bath and Food On Board
US$68.89
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